Our Leadership
John Tschohl President, Service Quality Institute Minneapolis Minnesota.
For the last 45 years, John Tschohl has been solely focused on helping organizations drive a service culture through his technology built on practicality, simplicity, and common sense.
With his credibility and focus on empowerment, he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.
Tschohl is dynamic, hard-hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEO’s respond to.
His books are especially recognized and esteemed by senior executives as the most powerful must-reads in Customer Service. John’s common sense message is built around his 45 years in speaking, designing training programs, and developing a high-performance workforce.
John has been featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from every corner of the world.
John’s technology and books are in 11 languages, represented in over 45 countries, and 90 percent of Service Quality Institute’s business is international. www.customer-service.com
Malik Awan President Lake Harbor Institute, Karachi Pakistan
Malik is resident of the Washington D.C. for the last fifteen years. He got tremendous experience in international affairs, small business operations, politics and research writing. He has served in prestigious U.S. President Inauguration Committee and was a Field Director for Republican Presidential Candidate in the State of South Carolina. His blog Pak Republican Council has been followed by my foreign policy experts from around the world and students of the American University and Georgetown University. Malik has been featured on, Fox Interviewer, US Times now, The Washington Mail and various American newspapers and television networks.
AIU High School Miami Florida United States of America:
Facilitating education for adult students is an important focus of AIU High School. Many of our students are looking to finish High School and earn their diploma. Our outstanding alumni have been able to achieve the education that life may have interrupted. This is why our educational philosophy leans towards andragogy. This methodology fits well with the online or distance learning program offered by AIU High School.
AIU High School is registered with the Department of Education of the state of Florida, in Miami-Dade County. Our programs meet the requirements outlined by the state for High School level education. www.aiuhs.org
Official Representative
Lake Harbor Institute is the exclusive official representative of AIU High School Miami Florida and Service Quality Institute Minneapolis Minnesota for the territory of Pakistan.
AIU High School:
Andragogy International Universe AIU High School holds International Accreditation from ASIC (Accreditation Service for International Schools, Colleges, and Universities) with Premier Status for its commendable Areas of Operation.
ASIC Accreditation is a leading, globally recognized quality standard in international education. Institutions undergo an impartial and independent external assessment process to confirm their provision meets rigorous internationally accepted standards, covering the whole spectrum of its administration, governance, and educational offering. Achieving ASIC Accreditation demonstrates to students and stakeholders that an institution is a high-quality education provider that delivers safe and rewarding educational experiences and is committed to continuous improvement throughout its operation.
About ASIC: One of the largest international accreditation agencies operating in 70+ countries, ASIC is recognized in the UK by UKVI - UK Visas and Immigration (part of the Home Office of the UK Government), is ISO 9001:2015 (Quality Management Systems) Accredited and is a Full Member of The International Network for Quality Assurance Agencies in Higher Education (INQAAHE), a member of the BQF (British Quality Foundation), a member of the International Schools Association (ISA), and an institutional member of EDEN (European Distance and E-Learning Network).
Service Quality Institute:
Service Quality Institute is the global leader in helping organizations keep customers, build market share, and improve the performance of the entire workforce by developing a culture of delivering superior customer service. Organizations need to focus on creating a memorable Customer Experience. They have to learn to see themselves as service leaders – not as banks, hospitals, supermarkets, government, or hotels.
To achieve this, the most critical skill is the ability to make your customers happy by developing a World Class Service Strategy.
For over 45 years, Service Quality Institute has provided customer service training programs and strategies to business’s all over the World.